Contact New Online Casino
Have a question about New Online Casino, one of our casino reviews or something you read on immersespa.ca? Our editorial team is glad to hear from you, and the ways to get in touch are set out below.
How to Reach Us
Email is the best way to reach our team, and every message is read by a real person.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
Because we compare casinos rather than run one, we can help with anything related to our site and content, including:
- Our reviews and comparisons: how we assess licences, wagering terms, payout times and game libraries.
- Outdated or incorrect information: if a bonus term, launch date or licence detail looks wrong, tell us where you saw it and we will check it against the operator's published terms.
- Feedback and suggestions: ideas for topics, features or improvements to the site.
- Partnership and advertising enquiries: commercial proposals for the New Online Casino team.
- Privacy requests: access, correction or deletion requests under Canadian privacy law, including PIPEDA.
What to Contact the Casino About
We have no player accounts and no access to casino systems, so the following questions need to go directly to the operator:
- Account access, login problems and identity verification (KYC)
- Deposits, withdrawals and delayed payments
- Bonus terms, wagering requirements and promotional eligibility
- Disputes, which should be raised with the operator first and, if unresolved, escalated to the authority that licenses it
If you are worried about your own gambling or someone else's, please visit our Responsible Gambling page, or reach out to free, confidential support such as ConnexOntario, GameSense or the Responsible Gambling Council.